Customer Experience | Dennis Wakabayashi

Harmonizing Tech and Touch: Amplifai’s CEO on Redefining Operational Standards

In a recent illuminating discussion with Sean Minter, the CEO of Amplifai, I delved into the heart of what the future holds for our industry. The essence of our conversation revolved around a critical realization: as we transition into the next year, the human facet of customer service emerges as a cornerstone in redefining our […]

Today, we’re going to be discussing four common misconceptions about Customer Experience (CX). We’ll be talking about the cost of CX, the relationship between happy customers and CX, the role of technology, and who is responsible for CX. Misconception #1: The Cost of CX Some people believe that customer experience programs are expensive, and they’re […]