Harmonizing Tech and Touch: Amplifai’s CEO on Redefining Operational Standards
In a recent illuminating discussion with Sean Minter, the CEO of Amplifai, I delved into the heart of what the future holds for our industry. The essence of our conversation revolved around a critical realization: as we transition into the next year, the human facet of customer service emerges as a cornerstone in redefining our […]
The Evolving Landscape of Customer Experience: Insights from EXL Services’ Leadership
As we draw closer to 2024, businesses are increasingly aware that a robust strategy for customer experience (CX) is not just a luxury—it’s a necessity. Whether you’re a seasoned executive or new to the field, the complex world of CX offers a multitude of opportunities to either shine or stumble. With that in mind, I […]
Today, we’re going to be discussing four common misconceptions about Customer Experience (CX). We’ll be talking about the cost of CX, the relationship between happy customers and CX, the role of technology, and who is responsible for CX. Misconception #1: The Cost of CX Some people believe that customer experience programs are expensive, and they’re […]
