By Dennis Wakabayashi
/ February 13, 2023
Today, we're going to be discussing four common misconceptions about Customer Experience (CX). We'll be talking about the cost of...
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How to build a CX program within your organization
By Dennis Wakabayashi
/ February 10, 2023
We all know that CX is a great way to align teams, acquire new customers, and boost revenue. But, not...
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How to craft experiences
By Dennis Wakabayashi
/ February 5, 2023
In this video I share a 5 step recipe that I use as a template to create customer experiences...
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How to move customers through the journey
By Dennis Wakabayashi
/ February 1, 2023
In this video, I'm going to show you how to repurpose your content strategy for customer experience. If you're struggling...
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How to acquire and retain customers using CX
By Dennis Wakabayashi
/ January 19, 2023
It's no secret that customers are increasingly turning to the internet to find and engage with businesses. However, customer...
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Journey Mapping Basics in 2023
By Dennis Wakabayashi
/ January 8, 2023
https://youtu.be/dVWLL_2JqbgJourney mapping is a powerful technique for understanding the customer experience and identifying opportunities for improvement.In this video, I break...
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What is CX? A simple guide to customer experience strategy
By Dennis Wakabayashi
/ January 7, 2023
Here's a handy cheat sheet for CX strategists in 2023. Creating a successful customer experience (CX) strategy requires understanding how...
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