Customer Experience | Dennis Wakabayashi

Shaping the Future of Call Centers: A Closer Look at Remote Work Innovations
CX In the Wild

Shaping the Future of Call Centers: A Closer Look at Remote Work Innovations

Gone are the days when the hum of a call center was synonymous with a sea of cubicles, each one...
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New School CX Leadership: Key Strategies for Aspiring and Seasoned Professionals
CX In the Wild

New School CX Leadership: Key Strategies for Aspiring and Seasoned Professionals

Meet Adrian Valenzuela, the Vice President of Amplifai a man whose name has become synonymous with the evolution and leadership...
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The future of CX Standards with Ladislau Batalha – A Leap into the Future
CX In the Wild

The future of CX Standards with Ladislau Batalha – A Leap into the Future

The Dawn of a Unified CX Vision - A Chat with Ladislau Batalha Today, we're not just talking about customer...
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The Beginning of a New Era: Ashish Seth on RingCentral’s Bold Step Forward with RingCX
CX In the Wild

The Beginning of a New Era: Ashish Seth on RingCentral’s Bold Step Forward with RingCX

In the Spotlight: Ashish Seth's View on the Launch of RingCX In an industry where innovation is the cornerstone, RingCentral's...
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CX NXT UAE 2023: The future of Customer Experience Innovation
Blog CX Update

CX NXT UAE 2023: The future of Customer Experience Innovation

As the Chairman of the CX NXT UAE 2023, produced by MartechVibe, I had the distinct honor of overseeing one...
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Harmonizing Tech and Touch: Amplifai’s CEO on Redefining Operational Standards
Uncategorized

Harmonizing Tech and Touch: Amplifai’s CEO on Redefining Operational Standards

In a recent illuminating discussion with Sean Minter, the CEO of Amplifai, I delved into the heart of what the...
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A Alpha, B Bravo, WTH?
Blog

A Alpha, B Bravo, WTH?

When it comes to customer service, clarity is king. The ICAO Phonetic Alphabet and its counterpart, the NATO Alphabet (albeit...
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Will 2024 Witness the Rise or Demise of CX Leadership?
Blog

Will 2024 Witness the Rise or Demise of CX Leadership?

As 2024 unfolds, the narrative of Customer Experience (CX) Leadership is under the spotlight. Data underscores its significance: a survey of...
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Crafting Global Connections from the Heart of Texas
Empathy Echoes

Crafting Global Connections from the Heart of Texas

"Empathy Echoes: The Human Tapestry of Global Connection" explores global customer service through a human-centric lens. Etech Global Services in...
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Don’t Get Left Behind: The CX Revolution You Missed at ICMI Orlando 2023
CX Update

Don’t Get Left Behind: The CX Revolution You Missed at ICMI Orlando 2023

In an environment characterized by rapid technological shifts and evolving consumer demands, ICMI Orlando 2023 isn't just another industry gathering—it's...
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The Transformative Power of ChromeOS in For Modern Contact Centers
Blog

The Transformative Power of ChromeOS in For Modern Contact Centers

In the vibrant tapestry of technological evolution, contact centers stand at an exciting crossroads. At the forefront of this change...
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AI and Customer Experience: The Future Arrives, and it Speaks Your Language
CX Update

AI and Customer Experience: The Future Arrives, and it Speaks Your Language

At CCW Nashville, you could feel the excitement in the air. This isn't just another industry event; it's where big...
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Navigating the Evolving Landscape: A Glimpse into the CX Industry’s Near Future
Blog

Navigating the Evolving Landscape: A Glimpse into the CX Industry’s Near Future

  As we navigate through the dynamic realm of Customer Experience (CX), it's imperative to stay ahead of the curve...
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Navigating Climate Change and Customer Experience: Lessons from Expo City Dubai
Blog

Navigating Climate Change and Customer Experience: Lessons from Expo City Dubai

In the dynamic arena of customer experience (CX), climate change emerges as a profound influencer, reshaping consumer expectations and business...
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South Africa’s BPO Sector: Global Customer Experience Opportunity
Empathy Echoes

South Africa’s BPO Sector: Global Customer Experience Opportunity

In the ever-evolving landscape of customer experience (CX), the Business Process Outsourcing (BPO) industry has long been a cornerstone. While...
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Weaving Identity: The Unseen Impact of Apparel on Brand and Employee Experiences
CX In the Wild

Weaving Identity: The Unseen Impact of Apparel on Brand and Employee Experiences

In the multifaceted realm of brand experiences, every interaction tells a story, each one adding a strand to the complex...
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The Unfolding Saga of ‘Calculated Misery’ from Airlines to Social Media: A Customer Experience Conundrum
Blog

The Unfolding Saga of ‘Calculated Misery’ from Airlines to Social Media: A Customer Experience Conundrum

In the realm of business, particularly in sectors where customer interaction is frequent and pivotal, various strategies are employed to...
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Navigating the Customer Experience Landscape: A Guided Journey
Blog

Navigating the Customer Experience Landscape: A Guided Journey

In the realm of Customer Experience (CX), the voyage towards achieving unparalleled customer satisfaction is an enduring endeavor. The landscape...
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Your Invitation to Explore, Engage, and Elevate at Customer Contact Week Nashville 2023
Blog

Your Invitation to Explore, Engage, and Elevate at Customer Contact Week Nashville 2023

This October, Nashville is the place to be for every customer experience (CX) enthusiast as it hosts the esteemed Customer...
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Introducing “Empathy Echoes”: A Cinematic Journey Into Global Customer Service
Empathy Echoes

Introducing “Empathy Echoes”: A Cinematic Journey Into Global Customer Service

  In an increasingly digitized world, the heartbeats of human connections often get lost in the static. But there’s a...
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