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Today, we're going to be discussing four common misconceptions about Customer Experience (CX). We'll be talking about the cost of...
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How to build a CX program within your organization
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How to build a CX program within your organization

We all know that CX is a great way to align teams, acquire new customers, and boost revenue. But, not...
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How to craft experiences
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How to craft experiences

  In this video I share a 5 step recipe that I use as a template to create customer experiences...
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How to move customers through the journey
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How to move customers through the journey

In this video, I'm going to show you how to repurpose your content strategy for customer experience. If you're struggling...
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How to acquire and retain customers using CX
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How to acquire and retain customers using CX

  It's no secret that customers are increasingly turning to the internet to find and engage with businesses. However, customer...
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Journey Mapping Basics in 2023
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Journey Mapping Basics in 2023

https://youtu.be/dVWLL_2JqbgJourney mapping is a powerful technique for understanding the customer experience and identifying opportunities for improvement.In this video, I break...
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What is CX? A simple guide to customer experience strategy
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What is CX? A simple guide to customer experience strategy

Here's a handy cheat sheet for CX strategists in 2023. Creating a successful customer experience (CX) strategy requires understanding how...
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