Embracing the Dawn of Hyper Personalization and Hybrid Nirvana: A Revolution in Customer Experience
By Dennis Wakabayashi
/ September 20, 2023
In the pulsating world of Customer Experience (CX), an exhilarating transformation is underway. As we stand on the cusp of...
Read More
Navigating the Nuances: Beyond Traditional Voice of the Customer Metrics
By Dennis Wakabayashi
/ September 20, 2023
In a world that is brimming with data, the authentic voice of the customer has the potential to get lost...
Read More
A Glimpse into the Digital Heartbeat of EXL: An Exclusive with Andy Logani
By Dennis Wakabayashi
/ September 20, 2023
The Rise of a Digital Maestro In an era increasingly influenced by the twin titans of digital transformation and customer...
Read More
ArenaCX: A Vanguard in Business Process Outsourcing — An Interview with Alan Pendleton
By Dennis Wakabayashi
/ September 20, 2023
In the bustling heart of the tech industry, where innovation meets demand and solutions are born, I had the unique...
Read More
The Evolution of Patient-Centric Experiences
By Dennis Wakabayashi
/ September 15, 2023
Healthcare's evolution has shifted from a predominantly illness-focused approach to one centered around the patient. This isn't merely about...
Read More
Unlocking the Power of Low-Cost CX POCs: A Conversation with InQuba’s Trent Rossini
By Dennis Wakabayashi
/ September 14, 2023
In the world of customer experience (CX), there's a transformative shift occurring. Leaders in the industry are not just focusing...
Read More
The CX Alchemy of Expo City, Dubai
By Dennis Wakabayashi
/ September 13, 2023
In the grand tapestry of urban development, Expo City, Dubai, emerges, capturing the very essence of forward-thinking, human-centric design. As...
Read More
Shaping the Future of Customer Experience: An In-Depth Conversation with Vivek from EXL
By Dennis Wakabayashi
/ September 10, 2023
In the elegant yet unassuming setting of EXL's NYC headquarters, I sat down with Vivek, one of the organization's key...
Read More
The Evolving Landscape of Customer Experience: Insights from EXL Services’ Leadership
By Dennis Wakabayashi
/ September 10, 2023
As we draw closer to 2024, businesses are increasingly aware that a robust strategy for customer experience (CX) is not...
Read More
Neal Topf’s South African Strategy: A New Frontier in Global Customer Experience
By Dennis Wakabayashi
/ September 6, 2023
The Customer Experience (CX) landscape is in a constant state of flux, and Neal Topf is making strategic moves to...
Read More
Unlocking the Power of Human Insight: An Exclusive Interview with Samantha Payne
By Dennis Wakabayashi
/ September 5, 2023
Introduction In a landscape where data reigns supreme, it's often easy to overlook the vital role of human intuition and...
Read More
An Exclusive Interview with Matt Rocco, CEO at Etech Global Services
By Dennis Wakabayashi
/ September 4, 2023
Introduction: Setting the Stage In a world obsessed with buzzwords like "digital transformation" and "AI-driven solutions," it's easy to overlook...
Read More
Revolutionize Your CX in 7 Steps: Secrets the Top Brands Use
By Dennis Wakabayashi
/ July 22, 2023
You're here because you want to take your customer experience (CX) to the next level, right? Well, the 3R-4E strategy...
Read More
By Dennis Wakabayashi
/ February 13, 2023
Today, we're going to be discussing four common misconceptions about Customer Experience (CX). We'll be talking about the cost of...
Read More
How to build a CX program within your organization
By Dennis Wakabayashi
/ February 10, 2023
We all know that CX is a great way to align teams, acquire new customers, and boost revenue. But, not...
Read More
How to craft experiences
By Dennis Wakabayashi
/ February 5, 2023
In this video I share a 5 step recipe that I use as a template to create customer experiences...
Read More
How to move customers through the journey
By Dennis Wakabayashi
/ February 1, 2023
In this video, I'm going to show you how to repurpose your content strategy for customer experience. If you're struggling...
Read More
How to acquire and retain customers using CX
By Dennis Wakabayashi
/ January 19, 2023
It's no secret that customers are increasingly turning to the internet to find and engage with businesses. However, customer...
Read More
Journey Mapping Basics in 2023
By Dennis Wakabayashi
/ January 8, 2023
https://youtu.be/dVWLL_2JqbgJourney mapping is a powerful technique for understanding the customer experience and identifying opportunities for improvement.In this video, I break...
Read More
What is CX? A simple guide to customer experience strategy
By Dennis Wakabayashi
/ January 7, 2023
Here's a handy cheat sheet for CX strategists in 2023. Creating a successful customer experience (CX) strategy requires understanding how...
Read More