Blogs
Shaping the Future of Call Centers: A Closer Look at Remote Work Innovations
Gone are the days when the hum of a call center was synonymous with a sea of cubicles, each one a small island in a vast corporate archipelago. In a
New School CX Leadership: Key Strategies for Aspiring and Seasoned Professionals
Meet Adrian Valenzuela, the Vice President of Amplifai a man whose name has become synonymous with the evolution and leadership within the Customer Experience (CX) realm. Adrian’s journey is not
The future of CX Standards with Ladislau Batalha – A Leap into the Future
The Dawn of a Unified CX Vision – A Chat with Ladislau Batalha Today, we’re not just talking about customer experience; we’re diving into the future of CX with insights
The Beginning of a New Era: Ashish Seth on RingCentral’s Bold Step Forward with RingCX
In the Spotlight: Ashish Seth’s View on the Launch of RingCX In an industry where innovation is the cornerstone, RingCentral’s latest creation, AI-first contact center solution RingCX, stands out as
CX NXT UAE 2023: The future of Customer Experience Innovation
As the Chairman of the CX NXT UAE 2023, produced by MartechVibe, I had the distinct honor of overseeing one of the most influential gatherings in the Customer Experience (CX)
Harmonizing Tech and Touch: Amplifai’s CEO on Redefining Operational Standards
In a recent illuminating discussion with Sean Minter, the CEO of Amplifai, I delved into the heart of what the future holds for our industry. The essence of our conversation