Embracing the Dawn of Hyper Personalization and Hybrid Nirvana: A Revolution in Customer Experience
By Dennis Wakabayashi
/ September 20, 2023
In the pulsating world of Customer Experience (CX), an exhilarating transformation is underway. As we stand on the cusp of...
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Navigating the Nuances: Beyond Traditional Voice of the Customer Metrics
By Dennis Wakabayashi
/ September 20, 2023
In a world that is brimming with data, the authentic voice of the customer has the potential to get lost...
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A Glimpse into the Digital Heartbeat of EXL: An Exclusive with Andy Logani
By Dennis Wakabayashi
/ September 20, 2023
The Rise of a Digital Maestro In an era increasingly influenced by the twin titans of digital transformation and customer...
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ArenaCX: A Vanguard in Business Process Outsourcing — An Interview with Alan Pendleton
By Dennis Wakabayashi
/ September 20, 2023
In the bustling heart of the tech industry, where innovation meets demand and solutions are born, I had the unique...
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The Evolution of Patient-Centric Experiences
By Dennis Wakabayashi
/ September 15, 2023
Healthcare's evolution has shifted from a predominantly illness-focused approach to one centered around the patient. This isn't merely about...
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Unlocking the Power of Low-Cost CX POCs: A Conversation with InQuba’s Trent Rossini
By Dennis Wakabayashi
/ September 14, 2023
In the world of customer experience (CX), there's a transformative shift occurring. Leaders in the industry are not just focusing...
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The CX Alchemy of Expo City, Dubai
By Dennis Wakabayashi
/ September 13, 2023
In the grand tapestry of urban development, Expo City, Dubai, emerges, capturing the very essence of forward-thinking, human-centric design. As...
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Shaping the Future of Customer Experience: An In-Depth Conversation with Vivek from EXL
By Dennis Wakabayashi
/ September 10, 2023
In the elegant yet unassuming setting of EXL's NYC headquarters, I sat down with Vivek, one of the organization's key...
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The Evolving Landscape of Customer Experience: Insights from EXL Services’ Leadership
By Dennis Wakabayashi
/ September 10, 2023
As we draw closer to 2024, businesses are increasingly aware that a robust strategy for customer experience (CX) is not...
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Neal Topf’s South African Strategy: A New Frontier in Global Customer Experience
By Dennis Wakabayashi
/ September 6, 2023
The Customer Experience (CX) landscape is in a constant state of flux, and Neal Topf is making strategic moves to...
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Unlocking the Power of Human Insight: An Exclusive Interview with Samantha Payne
By Dennis Wakabayashi
/ September 5, 2023
Introduction In a landscape where data reigns supreme, it's often easy to overlook the vital role of human intuition and...
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An Exclusive Interview with Matt Rocco, CEO at Etech Global Services
By Dennis Wakabayashi
/ September 4, 2023
Introduction: Setting the Stage In a world obsessed with buzzwords like "digital transformation" and "AI-driven solutions," it's easy to overlook...
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Revolutionize Your CX in 7 Steps: Secrets the Top Brands Use
By Dennis Wakabayashi
/ July 22, 2023
You're here because you want to take your customer experience (CX) to the next level, right? Well, the 3R-4E strategy...
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By Dennis Wakabayashi
/ February 13, 2023
Today, we're going to be discussing four common misconceptions about Customer Experience (CX). We'll be talking about the cost of...
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How to build a CX program within your organization
By Dennis Wakabayashi
/ February 10, 2023
We all know that CX is a great way to align teams, acquire new customers, and boost revenue. But, not...
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How to craft experiences
By Dennis Wakabayashi
/ February 5, 2023
In this video I share a 5 step recipe that I use as a template to create customer experiences...
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How to move customers through the journey
By Dennis Wakabayashi
/ February 1, 2023
In this video, I'm going to show you how to repurpose your content strategy for customer experience. If you're struggling...
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How to acquire and retain customers using CX
By Dennis Wakabayashi
/ January 19, 2023
It's no secret that customers are increasingly turning to the internet to find and engage with businesses. However, customer...
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Journey Mapping Basics in 2023
By Dennis Wakabayashi
/ January 8, 2023
https://youtu.be/dVWLL_2JqbgJourney mapping is a powerful technique for understanding the customer experience and identifying opportunities for improvement.In this video, I break...
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What is CX? A simple guide to customer experience strategy
By Dennis Wakabayashi
/ January 7, 2023
Here's a handy cheat sheet for CX strategists in 2023. Creating a successful customer experience (CX) strategy requires understanding how...
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