December 2021 - The Ortus Club
Ortus Chats | CMO Series - Dennis Wakabayashi, Global Marketing Influencer at Wakabayashi Experience
https://youtu.be/-blZZT6tg8Q
https://open.spotify.com/episode/1R22EOkxzq7aELJRndSBFF?si=eXJowvS4S1-J-ER0uxpMnQ&nd=1
November 2021 - ConferenceCast.tv
Dennis Wakabayashi, Cemantica. Conference Adjourns
https://www.youtube.com/watch?v=kHp1rvdCXn8
November 2021 - ConferenceCast.tv
Jerri Helms, HarperCollins Christian Publishing. Panel: The Role of Social Media in Building and Maintaining Effective Digital CX Programs
https://www.youtube.com/watch?v=SopgFA3MtME
November 2021 - ConferenceCast.tv
Dennis Wakabayashi, Cemantica. Panel Discussion: Digital CX Lessons Learned from C-19: From
https://www.youtube.com/watch?v=vn90PLHUDv8
November 2021 - ConferenceCast.tv
Dennis Wakabayashi, Cemantica. Conference Day 1 Adjourns
https://www.youtube.com/watch?v=Lg5V4Gw9__k
November 2021 - ConferenceCast.tv
Dennis Wakabayashi, Cemantica. Setting Today’s Plan from Your Host
https://www.youtube.com/watch?v=HfxVgjTRJJc
October 2021 - Cemantica
Cemantica TV : CX out Loud! with Dennis Wakabayashi - US
https://www.youtube.com/watch?v=Jqb0FXsgK_4
October 2021 - CX...Oh!
CX Wednesday ft Dennis Wakabayashi
https://www.youtube.com/watch?v=zfYnCcgKgWo
https://open.spotify.com/episode/3dSzNoFDd2dZTUbQGaR4sy?si=d48b765e4ad04cfb
October 2021 - CX Wednesday ft Dennis Wakabayashi. CX…Oh! is celebrating this special occasion with Dennis Wakabayashi, the global voice of CX
https://www.youtube.com/watch?v=zfYnCcgKgWo
October 2021 - Cemantica TV : CX out Loud! with Dennis Wakabayashi – US. All fresh and energized, Dennis gives his take on CX
https://www.youtube.com/watch?v=Jqb0FXsgK_4
October 2021 - Another Cloud Podcast
Ep 47 - It’s NOT just the Customer Experience anymore!
https://www.youtube.com/watch?v=Jcoi2Izu-Y4
September 2021 - AvtexSolutions
Experience Points: What Happened | Dennis Wakabayashi
https://www.youtube.com/watch?v=8geb7-4Kxxg
https://avtex.com/articles/the-experience-points-blog-dennis-wakabayashi
September 2021 - AvtexSolutions
Experience Points: Think Fast | Dennis Wakabayashi
https://www.youtube.com/watch?v=Y-A64f6eWl8
https://avtex.com/articles/the-experience-points-blog-dennis-wakabayashi
September 21 - AvtexSolutions
Experience Points: Fake or Fact | Dennis Wakabayashi
https://www.youtube.com/watch?v=HkCApmhbk-8
https://avtex.com/articles/the-experience-points-blog-dennis-wakabayashi
September 2021 - Experience Points: What Happened | Dennis Wakabayashi
https://www.youtube.com/watch?v=8geb7-4Kxxg
September 2021 - The Experience Points Blog: Dennis Wakabayashi. Avtex Chief Experience Officer, Kurt Schroeder sat down with VP of Marketing, John Seeds to discuss our episode of Experience Points with Dennis Wakabayashi
https://avtex.com/articles/the-experience-points-blog-dennis-wakabayashi
August 2021 - The Data Standard
Is the world of social media about to change? with Dennis Wakabayashi
https://www.youtube.com/watch?v=U5MyJlIBO-M
https://open.spotify.com/episode/5S2elOh7E4vzkBsMxY8c0T?si=001bd2b0595c4062
August 2021 - Is the world of social media about to change?Dennis Wakabayashi, CXO of Team Wakabayashi, sits down with TDS to discuss how the world of social media is about to change.
July 2021 - SurveySensum
Chapter 18: How journey mapping has evolved from traditional ways?
https://www.youtube.com/watch?v=F3O8sjh5m9E
July 2021 - CX Forums The Customer Experience Connection
How to be a CX Leader: Human Conversations, Good Energy
https://www.youtube.com/watch?v=r9vJC_0o9Jo
June 2021 - CX Forums The Customer Experience Connection
How to Build a CX Program From the Ground Up
https://www.youtube.com/watch?v=eJmMIH7R3UM
June 2021 - Shailendra Kumar
The Piktale Influencers Summit & Award Ceremony 2021 Live Session
https://www.youtube.com/watch?v=ye1ezRtuPJ8
June 2021 - The Experience Maker
A Customer Experience Mastermind with Dennis Wakabayashi
https://www.youtube.com/watch?v=3x8c8Z_dy7I
June 2021 - A Customer Experience Mastermind with Dennis Wakabayashi Interview with Dennis Wakabayashi, Vice President of Customer Experience Solutions at RR Donnelley and a top customer service and experience influencer
https://www.youtube.com/watch?v=3x8c8Z_dy7I
May 2021 - Avtex - The Experience Points Podcast
Ep. 15 - Dennis Wakabayashi
https://open.spotify.com/episode/0zca4OafIRGpK8SxJC6dbT?si=2f39faf3ff094875
May 2021 - CXBuzz Interview With Dennis Wakabayashi, VP of CX for RR Donnelley
https://cxbuzz.com/interviews/dennis-wakabayashi-vp-of-cx-for-rr-donnelley/
April 2021 - An Interview with Top 50 CX Expert of the Decade, Dennis Wakabayashi. Dennis and Howard sit down to discuss how he solved a chicken problem, how customer journeys are disappearing, and how he came to be one of the top CX experts of the decade
https://www.youtube.com/watch?v=hdJZU2slY1Q
April 2021 - START.101 BRASIL
Dennis Wakabayashi, expert em Customer Experience
https://www.youtube.com/watch?v=cm5Od9w9m6A
April 2021 - Dennis Wakabayashi – The Secret to C-Suite Centricity – S3 E6
https://blog.worthix.com/s3-e6-dennis-wakabayashi-the-secret-to-c-suite-centricity/
April 2021 - Dennis Wakabayashi, expert em Customer Experience
https://www.youtube.com/watch?v=cm5Od9w9m6A
April 2021 - FROM, The Digital Transformation Agency
An Interview with Top 50 CX Expert of the Decade, Dennis Wakabayashi
https://www.youtube.com/watch?v=hdJZU2slY1Q
April 2021 - Making a Marketer
TikTok: Tops Platform Worldwide with Dennis Wakabayashi
https://open.spotify.com/episode/4Qa6CSc92Dd3J6lQVZv415?si=6ed82b2013e04db1
April 2021 - Maggie O'Dea
Inspired Life Project Podcast: Ep.20: Stepping Into Your Soulful: Dennis Wakabayashi
https://www.youtube.com/watch?v=kZLdL-aiSf4
March 2021 - Why Customer Experience Matters With Dennis Wakabayashi
https://www.burhaanpattel.com/podcast/34-why-customer-experience-matters-with-dennis-wakabayashi
March 2021 - The Marketing Stack
Why Customer Experience Matters With Dennis Wakabayashi
https://youtu.be/nLeFSN4YtpY
https://open.spotify.com/episode/0DSLLyDhKm70p1vCYPnBmB?si=mcDtGl6LRU6v7dBG1bo1uw
February 2021 - Winning Digital Customers
Vice President Customer Experience Solutions at RR Donnelly, Dennis Wakabayashi
https://open.spotify.com/episode/4WwnStk7nwUenWBudZrVoS?si=579179203b6f40ca
February 2021 - Vice President Customer Experience Solutions at RR Donnelly, Dennis Wakabayashi | Winning Digital Customers Dennis and Howard sit down to discuss how he solved a chicken problem, how customer journeys are disappearing, and how he came to be one of the top CX experts of the decade.
https://wdcpodcast.captivate.fm/episode/customer-experience-dennis-wakabayashi
January 2021 - Amazing Business Radio
The New, Better Custmer Experience Featuring Dennis Wakabayashi
https://open.spotify.com/episode/3auKsbRxilx5rL0DYDcg62?si=8689dd36853c47dd
January 2021 - Ortus Chats
CM Series - Dennis Wakabayashi, GLobal Marketing Influencer at Wakabayashi Experience
https://open.spotify.com/episode/3auKsbRxilx5rL0DYDcg62?si=5a2b0f7f332e442d
January 2021 - CX Forums The Customer Experience Connection
Customer Experience Strategy and Innovation for 2021 with Dennis Wakabayashi
https://www.youtube.com/watch?v=w3Lh-fwKEvU
January 2021 - Amazing Business Radio: Dennis WakabayashiShep Hyken interviews Dennis Wakabayashi, the VP of CX Solutions Delivery for RR Donnelley.
https://hyken.com/amazing-business-radio-show/amazing-business-radio-dennis-wakabayashi/
CCW Vegas Customer Contact Week
https://www.customerexperiencecanada.com/speakers/dennis-wakabayashi/
Customer Experience Strategies Summit
https://www.customerexperiencecanada.com/speakers/dennis-wakabayashi/
Digital 40 Over 40 honorees reminisce about the future of marketing few of the industry’s most successful digital pioneers wax nostalgic about “killer apps” and missed opportunities.
https://www.campaignlive.com/article/digital-40-40-honorees-reminisce-future-marketing/1434548
Dennis Wakabayashi on Current State of Customer Experience
https://www.mattsenkumar.com/resources/cx-thought-leadership/dennis-wakabayashi/
