September 2021 - The Experience Points Blog: Dennis Wakabayashi. Avtex Chief Experience Officer, Kurt Schroeder sat down with VP of Marketing, John Seeds to discuss our episode of Experience Points with Dennis Wakabayashi
June 2021 - A Customer Experience Mastermind with Dennis Wakabayashi Interview with Dennis Wakabayashi, Vice President of Customer Experience Solutions at RR Donnelley and a top customer service and experience influencer
April 2021 - An Interview with Top 50 CX Expert of the Decade, Dennis Wakabayashi. Dennis and Howard sit down to discuss how he solved a chicken problem, how customer journeys are disappearing, and how he came to be one of the top CX experts of the decade
February 2021 - Vice President Customer Experience Solutions at RR Donnelly, Dennis Wakabayashi | Winning Digital Customers Dennis and Howard sit down to discuss how he solved a chicken problem, how customer journeys are disappearing, and how he came to be one of the top CX experts of the decade.
June 2020 - Empathy, collaboration & growth with AI – Dennis Wakabayashi on Engati CX Dennis Wakabayashi, VP Customer Experience Solutions Delivery at RR Donnelley, talks about Empathy, Collaboration & Growth with AI on Engati CX.y
June 2020 - Empathy, collaboration & growth with AI | Dennis Wakabayashi | Engati CX. Dennis Wakabayashi, one of the Top 10 CX influencers worldwide, joined us on The Engati CX Show to talk about how empathy and collaboration lead to growth for your organization.
January 2017 - Master Planning for CMOs: Leveraging CX Mapping to Harness Everything, and EveryoneDigital Strategist Dennis Wakabayashi shares his views and tips on how CMOs can make the most of Customer Experience Mapping