Customer Experience | Dennis Wakabayashi
INDUSTRY EVENTS AND APPEARANCES
2022
October 2022 - NEW YORK
Keynote Speaker at Reuters Customer Service and Experience Summit.
August 2022 - CX Passport
The one with the Dashers vs Defenders Dennis Wakabayashi E68
https://www.youtube.com/watch?v=9J4UjBLkc34
https://open.spotify.com/episode/19imODAVnnXtrU59IntRuX?si=9b9552bb3394467e
August 2022 - CAPE TOWN
Chairman of the largest CX event in Africa
July 2022 - Customer Experience Goals With The CX Goalkeeper
Dennis Wakabayashi – Golden Nugget – E82
July 2022 - Customer Experience Goals With The CX Goalkeeper
https://www.youtube.com/watch?v=Rq_nC7a4OXU
July 2022 - Customer Experience Goals With The CX Goalkeeper
Who is the CX Goalkeeper? with Dennis Wakabayashi
https://www.youtube.com/watch?v=x8qhq46sHcU
https://open.spotify.com/episode/1mAsvFCNA5MmIG88tWUOMr?si=923a0482b4fe4a45
June 2022 - CCW 2022
https://www.customercontactweekdigital.com/events-customercontactweek
June 2022 - Glassbox Digital World
https://digitalworld.glassbox.com/
May 2022 - Reuters Customer Service & Experience
https://events.reutersevents.com/customer-service/customer-service-san-diego
May 2022 - All Things Considered CX with Bob Azman
Dennis Wakabayashi
https://open.spotify.com/episode/4bb6h7WFZ4qPCNKoCQHAg3?si=cf14031aabb84d6c
April 2022 - Centrical
BOOST Podcast Episode 3: Wow Factor – Creating “Edutaining” Experiences for Your Employees
https://www.youtube.com/watch?v=aVQp89Fp83o
April 2022 - Call & Contact Center Expo
https://www.callandcontactcenterexpo.us/
March 2022 - Cemantica
https://www.youtube.com/watch?v=BMVfNam-1Bs
March 2022 - Haptik
Altering the Marketing/CX landscape through Technology | Conversations on AI Webinar
https://www.youtube.com/watch?v=SFfmOYPOVGU
March 2022 - Voxpopme
How to start or evolve a customer experience program
https://www.youtube.com/watch?v=eDAIlrjHT40
March 2022 - BOOST Podcast
https://centrical.com/boostpodcast/https://centrical.com/boostpodcast/
February 2022 - Podcasts That Count
Team Wakabayashi Product Leader on What Makes a Successful Product in 2022
https://productsthatcount.com/team-wakabayashi-product-leader-on-what-makes-a-successful-product-in-2022/
February 2022 - Expo 2020 Dubai
https://youtube.com/playlist?list=PLovWbUFcb7bFDohaUd-6H0gaU74CqDH2A
January 2022 - Dallas Digital Marketers
https://www.youtube.com/watch?v=INXqEaKpca0
January 2022
Consumer Electronics Show (CES Vegas)
MC/HOST DIGITAL CUSTOMER EXPERIENCE SUMMIT
https://www.digitalcustomerexp.com/speakers/dennis-wakabayashi/
2021
December 2021 - The Ortus Club
Ortus Chats | CMO Series - Dennis Wakabayashi, Global Marketing Influencer at Wakabayashi Experience
https://youtu.be/-blZZT6tg8Q
https://open.spotify.com/episode/1R22EOkxzq7aELJRndSBFF?si=eXJowvS4S1-J-ER0uxpMnQ&nd=1
November 2021 - ConferenceCast.tv
Dennis Wakabayashi, Cemantica. Conference Adjourns
https://www.youtube.com/watch?v=kHp1rvdCXn8
November 2021 - ConferenceCast.tv
Jerri Helms, HarperCollins Christian Publishing. Panel: The Role of Social Media in Building and Maintaining Effective Digital CX Programs
https://www.youtube.com/watch?v=SopgFA3MtME
November 2021 - ConferenceCast.tv
Dennis Wakabayashi, Cemantica. Panel Discussion: Digital CX Lessons Learned from C-19: From
https://www.youtube.com/watch?v=vn90PLHUDv8
November 2021 - ConferenceCast.tv
Dennis Wakabayashi, Cemantica. Conference Day 1 Adjourns
https://www.youtube.com/watch?v=Lg5V4Gw9__k
November 2021 - ConferenceCast.tv
Dennis Wakabayashi, Cemantica. Setting Today’s Plan from Your Host
https://www.youtube.com/watch?v=HfxVgjTRJJc
October 2021 - Cemantica
Cemantica TV : CX out Loud! with Dennis Wakabayashi - US
https://www.youtube.com/watch?v=Jqb0FXsgK_4
October 2021 - CX...Oh!
CX Wednesday ft Dennis Wakabayashi
https://www.youtube.com/watch?v=zfYnCcgKgWo
https://open.spotify.com/episode/3dSzNoFDd2dZTUbQGaR4sy?si=d48b765e4ad04cfb
October 2021 - CX Wednesday ft Dennis Wakabayashi. CX…Oh! is celebrating this special occasion with Dennis Wakabayashi, the global voice of CX
https://www.youtube.com/watch?v=zfYnCcgKgWo
October 2021 - Cemantica TV : CX out Loud! with Dennis Wakabayashi – US. All fresh and energized, Dennis gives his take on CX
https://www.youtube.com/watch?v=Jqb0FXsgK_4
October 2021 - Another Cloud Podcast
Ep 47 - It’s NOT just the Customer Experience anymore!
https://www.youtube.com/watch?v=Jcoi2Izu-Y4
September 2021 - AvtexSolutions
Experience Points: What Happened | Dennis Wakabayashi
https://www.youtube.com/watch?v=8geb7-4Kxxg
https://avtex.com/articles/the-experience-points-blog-dennis-wakabayashi
September 2021 - AvtexSolutions
Experience Points: Think Fast | Dennis Wakabayashi
https://www.youtube.com/watch?v=Y-A64f6eWl8
https://avtex.com/articles/the-experience-points-blog-dennis-wakabayashi
September 21 - AvtexSolutions
Experience Points: Fake or Fact | Dennis Wakabayashi
https://www.youtube.com/watch?v=HkCApmhbk-8
https://avtex.com/articles/the-experience-points-blog-dennis-wakabayashi
September 2021 - Experience Points: What Happened | Dennis Wakabayashi
https://www.youtube.com/watch?v=8geb7-4Kxxg
September 2021 - The Experience Points Blog: Dennis Wakabayashi. Avtex Chief Experience Officer, Kurt Schroeder sat down with VP of Marketing, John Seeds to discuss our episode of Experience Points with Dennis Wakabayashi
https://avtex.com/articles/the-experience-points-blog-dennis-wakabayashi
August 2021 - The Data Standard
Is the world of social media about to change? with Dennis Wakabayashi
https://www.youtube.com/watch?v=U5MyJlIBO-M
https://open.spotify.com/episode/5S2elOh7E4vzkBsMxY8c0T?si=001bd2b0595c4062
August 2021 - Is the world of social media about to change?Dennis Wakabayashi, CXO of Team Wakabayashi, sits down with TDS to discuss how the world of social media is about to change.
https://datastandard.io/podcast/is-the-world-of-social-media-about-to-change-with-dennis-wakabayashi/
July 2021 - SurveySensum
Chapter 18: How journey mapping has evolved from traditional ways?
https://www.youtube.com/watch?v=F3O8sjh5m9E
July 2021 - CX Forums The Customer Experience Connection
How to be a CX Leader: Human Conversations, Good Energy
https://www.youtube.com/watch?v=r9vJC_0o9Jo
June 2021 - CX Forums The Customer Experience Connection
How to Build a CX Program From the Ground Up
https://www.youtube.com/watch?v=eJmMIH7R3UM
June 2021 - Shailendra Kumar
The Piktale Influencers Summit & Award Ceremony 2021 Live Session
https://www.youtube.com/watch?v=ye1ezRtuPJ8
June 2021 - The Experience Maker
A Customer Experience Mastermind with Dennis Wakabayashi
https://www.youtube.com/watch?v=3x8c8Z_dy7I
June 2021 - A Customer Experience Mastermind with Dennis Wakabayashi Interview with Dennis Wakabayashi, Vice President of Customer Experience Solutions at RR Donnelley and a top customer service and experience influencer
https://www.youtube.com/watch?v=3x8c8Z_dy7I
May 2021 - Avtex - The Experience Points Podcast
Ep. 15 - Dennis Wakabayashi
https://open.spotify.com/episode/0zca4OafIRGpK8SxJC6dbT?si=2f39faf3ff094875
May 2021 - CXBuzz Interview With Dennis Wakabayashi, VP of CX for RR Donnelley
https://cxbuzz.com/interviews/dennis-wakabayashi-vp-of-cx-for-rr-donnelley/
April 2021 - An Interview with Top 50 CX Expert of the Decade, Dennis Wakabayashi. Dennis and Howard sit down to discuss how he solved a chicken problem, how customer journeys are disappearing, and how he came to be one of the top CX experts of the decade
https://www.youtube.com/watch?v=hdJZU2slY1Q
April 2021 - START.101 BRASIL
Dennis Wakabayashi, expert em Customer Experience
https://www.youtube.com/watch?v=cm5Od9w9m6A
April 2021 - Dennis Wakabayashi – The Secret to C-Suite Centricity – S3 E6
https://blog.worthix.com/s3-e6-dennis-wakabayashi-the-secret-to-c-suite-centricity/
April 2021 - Dennis Wakabayashi, expert em Customer Experience
https://www.youtube.com/watch?v=cm5Od9w9m6A
April 2021 - FROM, The Digital Transformation Agency
An Interview with Top 50 CX Expert of the Decade, Dennis Wakabayashi
https://www.youtube.com/watch?v=hdJZU2slY1Q
April 2021 - Making a Marketer
TikTok: Tops Platform Worldwide with Dennis Wakabayashi
https://open.spotify.com/episode/4Qa6CSc92Dd3J6lQVZv415?si=6ed82b2013e04db1
April 2021 - Maggie O'Dea
Inspired Life Project Podcast: Ep.20: Stepping Into Your Soulful: Dennis Wakabayashi
https://www.youtube.com/watch?v=kZLdL-aiSf4
March 2021 - Why Customer Experience Matters With Dennis Wakabayashi
https://www.burhaanpattel.com/podcast/34-why-customer-experience-matters-with-dennis-wakabayashi
March 2021 - The Marketing Stack
Why Customer Experience Matters With Dennis Wakabayashi
https://youtu.be/nLeFSN4YtpY
https://open.spotify.com/episode/0DSLLyDhKm70p1vCYPnBmB?si=mcDtGl6LRU6v7dBG1bo1uw
February 2021 - Winning Digital Customers
Vice President Customer Experience Solutions at RR Donnelly, Dennis Wakabayashi
https://open.spotify.com/episode/4WwnStk7nwUenWBudZrVoS?si=579179203b6f40ca
February 2021 - Vice President Customer Experience Solutions at RR Donnelly, Dennis Wakabayashi | Winning Digital Customers Dennis and Howard sit down to discuss how he solved a chicken problem, how customer journeys are disappearing, and how he came to be one of the top CX experts of the decade.
https://wdcpodcast.captivate.fm/episode/customer-experience-dennis-wakabayashi
January 2021 - Amazing Business Radio
The New, Better Custmer Experience Featuring Dennis Wakabayashi
https://open.spotify.com/episode/3auKsbRxilx5rL0DYDcg62?si=8689dd36853c47dd
January 2021 - Ortus Chats
CM Series - Dennis Wakabayashi, GLobal Marketing Influencer at Wakabayashi Experience
https://open.spotify.com/episode/3auKsbRxilx5rL0DYDcg62?si=5a2b0f7f332e442d
January 2021 - CX Forums The Customer Experience Connection
Customer Experience Strategy and Innovation for 2021 with Dennis Wakabayashi
https://www.youtube.com/watch?v=w3Lh-fwKEvU
January 2021 - Amazing Business Radio: Dennis WakabayashiShep Hyken interviews Dennis Wakabayashi, the VP of CX Solutions Delivery for RR Donnelley.
https://hyken.com/amazing-business-radio-show/amazing-business-radio-dennis-wakabayashi/
CCW Vegas Customer Contact Week
https://www.customerexperiencecanada.com/speakers/dennis-wakabayashi/
Customer Experience Strategies Summit
https://www.customerexperiencecanada.com/speakers/dennis-wakabayashi/
Digital 40 Over 40 honorees reminisce about the future of marketing few of the industry’s most successful digital pioneers wax nostalgic about “killer apps” and missed opportunities.
https://www.campaignlive.com/article/digital-40-40-honorees-reminisce-future-marketing/1434548
Dennis Wakabayashi on Current State of Customer Experience
https://www.mattsenkumar.com/resources/cx-thought-leadership/dennis-wakabayashi/
2020
December 2020 - Shep Hyken: Customer Service & CX Expert
Merry CX-Mas From Your Favorite Customer Service Experts & Professionals
https://www.youtube.com/watch?v=B24HP964FjM
November 2020 - Engati - The Best Free Chatbot and Live Chat Platform
Empathy, collaboration & growth with AI - Dennis Wakabayashi on Engati CX
https://www.youtube.com/watch?v=Pcm8dKLOle8
https://open.spotify.com/episode/0xNwDhvDzV6XAWX811fegC?si=KwTAEzYGR6OFUuQD_Pk4Iw
October 2020 - Engati - The Best Free Chatbot and Live Chat Platform
[Webinar] Answering complex customer questions in real-time
https://www.youtube.com/watch?v=y0s3Q8xnjt0
October 2020 - Get In The Mode
CX in the Digital-First, Contact-Free Economy - An Expert Panel
https://www.youtube.com/watch?v=PkrFJTqo9bU
June 2020 - Empathy, collaboration & growth with AI – Dennis Wakabayashi on Engati CX Dennis Wakabayashi, VP Customer Experience Solutions Delivery at RR Donnelley, talks about Empathy, Collaboration & Growth with AI on Engati CX.y
https://www.youtube.com/watch?v=Pcm8dKLOle8
June 2020 - Empathy, collaboration & growth with AI | Dennis Wakabayashi | Engati CX. Dennis Wakabayashi, one of the Top 10 CX influencers worldwide, joined us on The Engati CX Show to talk about how empathy and collaboration lead to growth for your organization.
January 2020 - Global Innovation Event Digital Branding Summit
https://summit.digitalbrandinginstitute.com/speakers/dennis-wakabayashi/#
January 2020 - The Human Truths of CX: Empathy, Collaboration and Growth
https://summit.digitalbrandinginstitute.com/speakers/dennis-wakabayashi/#
Dennis Wakabayashi Quotes. Helping you Succeed Through Online Marketing!
https://www.engagebay.com/influencer/Dennis-Wakabayashi
2020 Asia Fair Trade Summit in Thailand – taken from the old website (no link)
2019
April 2019 - Voices of CX
Dennis Wakabayashi - The Secret to C-Suite Centricity - S3 E6 - Voices of CX Podcast by Worthix
https://www.youtube.com/watch?v=_LcjjnN8JBw
https://open.spotify.com/episode/7n46CeAf7nAdgWKTgMUvwf?si=da6f712694874958
Keynote Speech at Dean Foods Brand Innovators Event
2017
January 2017 - Master Planning for CMOs: Leveraging CX Mapping to Harness Everything, and EveryoneDigital Strategist Dennis Wakabayashi shares his views and tips on how CMOs can make the most of Customer Experience Mapping
https://www.brandwatch.com/blog/master-planning-for-cmos-leveraging-cx-mapping-to-harness-everything-and-everyone/