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Dive into the heart of customer experience with the CX in the Wild Podcast. Journey with us as we explore the untold stories of CX from around the globe, bringing you into conversations with thought leaders, innovators, and those on the front lines of CX evolution. Each episode is crafted to offer valuable insights, practical advice, and inspirational tales that shed light on the real-world challenges and triumphs in customer experience.
For professionals eager to enhance their understanding and impact in the CX landscape, CX in the Wild is your guide to the depth and diversity of customer experience today.
Explore the latest in customer experience with The X Update. Our YouTube channel provides engaging stories and analysis, capturing the essence of CX innovation. Alongside, our monthly newsletter offers a succinct overview of CX developments, industry event insights, exclusive partner offers, and networking opportunities tailored for the CX community.
For professionals committed to staying informed and inspired, The X Update is your trusted source for unique and compelling content.
The CX Hall of Fame is a tribute to the pioneers and visionaries who shape the world of customer experience. Through compelling narratives and insightful discussions, we honor the individuals and teams whose innovations, leadership, and contributions have set new standards in CX excellence. Each induction into the Hall of Fame not only recognizes past achievements but also inspires future generations of CX professionals to dream bigger and push boundaries further.
Join us as we celebrate the legends of customer experience, sharing their stories and lessons that continue to influence and elevate the CX industry.
Welcome to the CX Tea Show, where the vibrant world of customer experience is enriched by the diverse insights of CX influencers and creators from around the globe.
Our esteemed hosts, renowned CX industry influencers themselves, engage with guests from an expansive array of channels—including TikTok, Instagram, and beyond—delving into conversations that illuminate the multifaceted nature of customer interactions.
Together, we explore how varied experiences and perspectives from across different platforms coalesce into the evolving dynamics of customer engagement.
Ideal for thought leadership and networking, connecting you with CXOs, Senior Executives, and Directors.
Share in-depth insights and stories, reaching an audience eager for deep dives into CX trends and strategies.
Engage with a dynamic, visually-driven audience, perfect for building brand awareness in creative and impactful ways.
Be part of the trending conversations and learn about the newest developments in CX.
Looking to broaden your reach and make a significant impact in the CX community? Let's partner up. By collaborating with me, your brand and insights gain exposure to a vast, engaged audience across these varied platforms.
Book a meeting, and let’s discuss how we can harness these platforms to significantly enhance your influence and presence in the CX industry. Together, we’ll craft a strategy that positions your brand as a leader in the world of customer experience.
“Welcome to ‘CX in The Wild,’ where exploration meets innovation in the world of Customer Experience. Hosted by Dennis Wakabayashi, The Global Voice of CX, this captivating podcast journeys to the heart of the industry, often on location, to converse with the leaders and visionaries who are shaping the future of CX across various sectors worldwide.
In this episode, I reconnect with Vikram Krishna in Dubai, a visionary I met at Expo 2020. From a banking expert to an environmental conservationist, Vikram’s journey is compelling and thought-provoking. We delve into his transition to founding ‘Sacred Groves’, a unique venture focused on forest preservation.
Vikram shares his awakening to environmental issues and his commitment to sustainable living with his wife. He explains how ‘Sacred Groves’ leverages a digital twin model, enabling global participation in forest conservation.
Tune in for an engaging conversation with Vikram Krishna, where we explore his innovative approach to environmentalism and how it’s making a tangible impact on our planet.
In this episode, I had the pleasure of conversing with Sean Minter, founder and CEO of AmplifAI. His journey from an engineering graduate to revolutionizing call centers is inspiring. We explore Sean’s adventures through the telecom industry’s evolution, from deregulation challenges to leading successful tech ventures.
Sean shares insightful experiences on transitioning from technical expertise to mastering sales and problem-solving in dynamic markets. The highlight is AmplifAI’s transformative approach to enhancing call center performance, skillfully blending technology with human potential.
Join us for this engaging episode where Sean simplifies the intricacies of call center management while showcasing the innovative spirit needed in today’s customer experience landscape.
Join me as I sit down with Ginger Conlon, Thought Leadership Director at Genesys. With a distinguished career in editorial leadership, including roles as the chief editor of Direct Marketing News, 1to1, and CRM magazines, Ginger has continually driven change and innovation in marketing organizations. Her editorial vision has led to increased readership, engagement, and revenue.
In this episode, we delve into Ginger’s multifaceted expertise, covering topics from customer experience and content marketing to sales and marketing strategy. We also explore the vision of Genesys, a global leader in orchestrating billions of remarkable customer experiences through cloud, digital, and AI technology.
Dennis is currently one of the leading voices around the world on the topics of Customer Experience, social media, and digital marketing.
In 2021 he was a keynote speaker at the World Marketing Summit in Turkey, West African CX summit, LATAM CX conference, eWorld Marketing Summit, workshop leader at Customer Contact week in the USA, and the Host and MC of CXS- Canada’s largest annual Customer Experience event.
In 2022, he was named as the CX influencer for Expo 2020 Dubai, a distinguished speaker at the University of Oklahoma, Chairman for Reauter’s CX Events in the USA and teaches Digital Marketing at the University of Wisconsin-Madison
Dennis is currently one of the leading voices around the world on the topics of Customer Experience, social media, and digital marketing.
dennis@denniswakabayashi.com
303-960-7475
In this book, you’ll learn three basic principles to guide you to long-term revenue gains using customer experience strategy.
Order your book today.
Dennis is currently one of the leading voices around the world on the topics of Customer Experience, social media, and digital marketing.
dennis@denniswakabayashi.com
303-960-7475
In this book, you’ll learn three basic principles to guide you to long-term revenue gains using customer experience strategy.
Order your book today.
