Customer Experience | Dennis Wakabayashi


                                                                                                                                                             Global Voice of CX

Let's work together to elevate the customer experience industry by sharing stories, providing training, and being a positive influence throughout the community.

Industry Stories

I use storytelling to inspire and engage audiences in the CX industry. By sharing real-life examples, case studies, insights, and strategies, I showcase the challenges and successes of brands and individuals in the field, highlighting the tactics they’ve used to deliver exceptional customer experiences.

Media Coverage

My YouTube channel and podcast celebrate the brightest minds and influential leaders in the customer experience industry, showcasing their stories and strategies through in-depth interviews and behind-the-scenes insights.

CX Education

I educate the customer experience industry through teaching classes and workshops. Sharing my knowledge, experience and industry best practices, my classes are interactive and hands-on, allowing attendees to apply what they learn in real-world scenarios. I also provide resources and materials that attendees can refer back to long after the class is over

Worldwide contributions to the CX community

Let's Meet In Person

My Book

In this book, you’ll learn three basic principles to guide you to long-term revenue gains using customer experience strategy. You’ll find ways to tap into the power of influence and customer lifetime value and survive in the new competitive landscape of the global economy.

Our Latest Blog


How to acquire and retain customers using CX It's no secret that customers are increasingly turning to the internet to find and engage with businesses. However, customer...
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How to acquire and retain customers using CX

Journey Mapping Basics in 2023 mapping is a powerful technique for understanding the customer experience and identifying opportunities for improvement.In this video, I break...
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Journey Mapping Basics in 2023

What is CX? A simple guide to customer experience strategy

Here's a handy cheat sheet for CX strategists in 2023. Creating a successful customer experience (CX) strategy requires understanding how...
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What is CX? A simple guide to customer experience strategy

Please enjoy my opening keynote from CEM 2022