By Dennis Wakabayashi / February 13, 2023
Today, we're going to be discussing four common misconceptions about Customer Experience (CX). We'll be talking about the cost of...
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Customer Experience | Dennis Wakabayashi
DENNIS WAKABAYASHI
Global Voice of CX
Let's work together to elevate the customer experience industry by sharing stories, providing training, and being a positive influence throughout the community.
Industry Stories
I use storytelling to inspire and engage audiences in the CX industry. By sharing real-life examples, case studies, insights, and strategies, I showcase the challenges and successes of brands and individuals in the field, highlighting the tactics they’ve used to deliver exceptional customer experiences.
Media Coverage
My YouTube channel and podcast celebrate the brightest minds and influential leaders in the customer experience industry, showcasing their stories and strategies through in-depth interviews and behind-the-scenes insights.
CX Education
I educate the customer experience industry through teaching classes and workshops. Sharing my knowledge, experience and industry best practices, my classes are interactive and hands-on, allowing attendees to apply what they learn in real-world scenarios. I also provide resources and materials that attendees can refer back to long after the class is over
Worldwide contributions to the CX community
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My Book
In this book, you’ll learn three basic principles to guide you to long-term revenue gains using customer experience strategy. You’ll find ways to tap into the power of influence and customer lifetime value and survive in the new competitive landscape of the global economy.
Our Latest Blog
How to build a CX program within your organization
By Dennis Wakabayashi / February 10, 2023
We all know that CX is a great way to align teams, acquire new customers, and boost revenue. But, not...
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How to craft experiences
By Dennis Wakabayashi / February 5, 2023
In this video I share a 5 step recipe that I use as a template to create customer experiences...
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How to move customers through the journey
By Dennis Wakabayashi / February 1, 2023
In this video, I'm going to show you how to repurpose your content strategy for customer experience. If you're struggling...
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How to acquire and retain customers using CX
By Dennis Wakabayashi / January 19, 2023
It's no secret that customers are increasingly turning to the internet to find and engage with businesses. However, customer...
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Journey Mapping Basics in 2023
By Dennis Wakabayashi / January 8, 2023
https://youtu.be/dVWLL_2JqbgJourney mapping is a powerful technique for understanding the customer experience and identifying opportunities for improvement.In this video, I break...
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What is CX? A simple guide to customer experience strategy
By Dennis Wakabayashi / January 7, 2023
Here's a handy cheat sheet for CX strategists in 2023. Creating a successful customer experience (CX) strategy requires understanding how...
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