Customer Experience | Dennis Wakabayashi

Weaving Identity: The Unseen Impact of Apparel on Brand and Employee Experiences

In the multifaceted realm of brand experiences, every interaction tells a story, each one adding a strand to the complex weave that forms the brand’s identity. Amidst these, the role of apparel and branded products stand out, albeit subtly. They are more than mere tangible items; they are bearers of identity, cultivators of culture, and […]

Asynchronous Communication and Hark: The New Paradigm Shift in Customer Experience

In an era where digital transformation is no longer a luxury but a necessity, every touchpoint with your customer matters. Traditional avenues of communication are giving way to more agile, effective, and less intrusive methods. Enter asynchronous communication, a concept not new but revitalized through innovation in the Customer Experience (CX) landscape. One of the […]