Customer Service Truths: Insights and Innovations from RingCentral
Let’s talk about it Customer service is the backbone of any successful business. Yet, it often remains a source of significant frustration for customers and agents. We spoke with Jim Payne, the Director of Product Marketing at RingCentral, to shed light on this issue and explore innovative solutions. In our conversation, Jim shared valuable insights […]
Shaping the Future of Call Centers: A Closer Look at Remote Work Innovations
Gone are the days when the hum of a call center was synonymous with a sea of cubicles, each one a small island in a vast corporate archipelago. In a twist that reads more like a plot from a sci-fi novel than a chapter from a business manual, call centers have migrated into the digital […]
New School CX Leadership: Key Strategies for Aspiring and Seasoned Professionals
Meet Adrian Valenzuela, the Vice President of Amplifai a man whose name has become synonymous with the evolution and leadership within the Customer Experience (CX) realm. Adrian’s journey is not just a career progression; it’s a story of transformation, of a frontline agent turning into a new school leader. Through our conversation, I uncovered the […]
The future of CX Standards with Ladislau Batalha – A Leap into the Future
The Dawn of a Unified CX Vision – A Chat with Ladislau Batalha Today, we’re not just talking about customer experience; we’re diving into the future of CX with insights from none other than Ladislau Batalha, the mastermind behind the International Customer Experience Institute (ICXI). The World of Customer Experience Through a New Lens Imagine […]
The Beginning of a New Era: Ashish Seth on RingCentral’s Bold Step Forward with RingCX
In the Spotlight: Ashish Seth’s View on the Launch of RingCX In an industry where innovation is the cornerstone, RingCentral’s latest creation, AI-first contact center solution RingCX, stands out as a beacon of change. I recently engaged in a candid conversation with Ashish Seth, Vice President of Product Management at RingCentral. Over the course of […]
Weaving Identity: The Unseen Impact of Apparel on Brand and Employee Experiences
In the multifaceted realm of brand experiences, every interaction tells a story, each one adding a strand to the complex weave that forms the brand’s identity. Amidst these, the role of apparel and branded products stand out, albeit subtly. They are more than mere tangible items; they are bearers of identity, cultivators of culture, and […]
Asynchronous Communication and Hark: The New Paradigm Shift in Customer Experience
In an era where digital transformation is no longer a luxury but a necessity, every touchpoint with your customer matters. Traditional avenues of communication are giving way to more agile, effective, and less intrusive methods. Enter asynchronous communication, a concept not new but revitalized through innovation in the Customer Experience (CX) landscape. One of the […]
