Your Invitation to Explore, Engage, and Elevate at Customer Contact Week Nashville 2023
This October, Nashville is the place to be for every customer experience (CX) enthusiast as it hosts the esteemed Customer Contact Week (CCW) 2023 from October 11-13 at the Grand Hyatt. Celebrating its 25th year, CCW stands as a hallmark event, bringing together a vibrant community of CX and contact center leaders. The CCW Expo […]
Introducing “Empathy Echoes”: A Cinematic Journey Into Global Customer Service
In an increasingly digitized world, the heartbeats of human connections often get lost in the static. But there’s a story that’s been awaiting its moment under the spotlight, one that celebrates those who stand at the forefront of our everyday experiences, connecting worlds apart through their voices. Today, I am thrilled to introduce our […]
The CX Tea Show Unplugged: An Insider’s View of CX Day 2023
Today, CX Day 2023 marks a landmark moment for Customer Experience professionals worldwide. While social media buzzes with hashtags, and keynote speakers take to virtual and physical stages, it’s vital to recognize that these formalities are but, aspects of a much deeper narrative. In today’s CX Tea, video podcast post, we pull back the curtain […]
Unearthing Human Potential in the Landscape of Customer Experience
In the world of modern business—where algorithms often overshadow altruism and where profit margins frequently eclipse people—there exists a bastion of balance. Nestled in South Africa, Call Lab operates as more than just a Business Process Outsourcing (BPO) entity; it serves as a microcosm of what companies can achieve when they put people first. And […]
How to Embark on Your Own Executive Empathy Expedition: A Step-by-Step Guide to Bridging the Leadership-Consumer Gap
In today’s dynamic business world, where innovation and data analytics often take center stage, the importance of human connection cannot be overstated. The Executive Empathy Expedition offers companies a powerful tool to truly understand the consumer’s experience and integrate this knowledge into their strategic vision. Are you ready to guide your organization on its own […]
Asynchronous Communication and Hark: The New Paradigm Shift in Customer Experience
In an era where digital transformation is no longer a luxury but a necessity, every touchpoint with your customer matters. Traditional avenues of communication are giving way to more agile, effective, and less intrusive methods. Enter asynchronous communication, a concept not new but revitalized through innovation in the Customer Experience (CX) landscape. One of the […]
Embracing the Dawn of Hyper Personalization and Hybrid Nirvana: A Revolution in Customer Experience
In the pulsating world of Customer Experience (CX), an exhilarating transformation is underway. As we stand on the cusp of a new era, two predominant themes are emerging in the forefront – the enchantment of Hyper Personalization and the tranquil equilibrium of Hybrid Nirvana. Allow me, Dennis Wakabayashi, the global voice of CX, to guide […]
Navigating the Nuances: Beyond Traditional Voice of the Customer Metrics
In a world that is brimming with data, the authentic voice of the customer has the potential to get lost amidst the noise. Traditional metrics, while functional, have ceased to encapsulate the depth and breadth of customer interactions. The new era beckons a more profound connection, one that resonates with the customer at an emotional […]
A Glimpse into the Digital Heartbeat of EXL: An Exclusive with Andy Logani
The Rise of a Digital Maestro In an era increasingly influenced by the twin titans of digital transformation and customer experience (CX), Andy Logani emerges as a beacon of expertise and passion. As the Chief Digital Officer of EXL, his journey from handling customer calls to steering the digital direction of a major organization is […]
ArenaCX: A Vanguard in Business Process Outsourcing — An Interview with Alan Pendleton
In the bustling heart of the tech industry, where innovation meets demand and solutions are born, I had the unique privilege to sit down with Alan Pendleton, the visionary behind ArenaCX. As the CEO and founder of this burgeoning marketplace for business process outsourcing, Pendleton’s insights into the industry, combined with his pioneering approach to […]
