Blogs
Marathon Methods for Sprinting Ahead in BPO Markets
Aaron Fischer brings an Ironman triathlete’s discipline and dedication to his role, as the Chief Revenue Officer of OP360 demonstrating how these qualities can drive success in the competitive business
Shaping the Future of Call Centers: A Closer Look at Remote Work Innovations
Gone are the days when the hum of a call center was synonymous with a sea of cubicles, each one a small island in a vast corporate archipelago. In a
New School CX Leadership: Key Strategies for Aspiring and Seasoned Professionals
Meet Adrian Valenzuela, the Vice President of Amplifai a man whose name has become synonymous with the evolution and leadership within the Customer Experience (CX) realm. Adrian’s journey is not
The future of CX Standards with Ladislau Batalha – A Leap into the Future
The Dawn of a Unified CX Vision – A Chat with Ladislau Batalha Today, we’re not just talking about customer experience; we’re diving into the future of CX with insights
The Beginning of a New Era: Ashish Seth on RingCentral’s Bold Step Forward with RingCX
In the Spotlight: Ashish Seth’s View on the Launch of RingCX In an industry where innovation is the cornerstone, RingCentral’s latest creation, AI-first contact center solution RingCX, stands out as
CX NXT UAE 2023: The future of Customer Experience Innovation
As the Chairman of the CX NXT UAE 2023, produced by MartechVibe, I had the distinct honor of overseeing one of the most influential gatherings in the Customer Experience (CX)