Shaping the Future of Customer Experience: An In-Depth Conversation with Vivek from EXL

In the elegant yet unassuming setting of EXL’s NYC headquarters, I sat down with Vivek, one of the organization’s key thought leaders. Our dialogue spanned a multitude of topics, from the cornerstones of an exceptional customer experience to the transformative power of generative AI. This article aims to unfold the rich insights derived from our […]