Marathon Methods for Sprinting Ahead in BPO Markets
Aaron Fischer brings an Ironman triathlete’s discipline and dedication to his role, as the Chief Revenue Officer of OP360 demonstrating how these qualities can drive success in the competitive business process outsourcing (BPO) space. His leadership is a testament to the power of combining athletic perseverance with strategic business thinking. The Foundation of Strength and […]
A Journey into Innovation, Sustainability, and Cultural Diversity with Yousuf Caires
Recently, I embarked on a journey to Expo City Dubai, a beacon of innovation, sustainability, and cultural diversity, to gain first-hand insights from Yousuf Caires, a key figure in the city’s transformative narrative. This trip was not just about exploring Expo City’s architectural and technological marvels but also about understanding its profound commitment to shaping […]
Customer Service Truths: Insights and Innovations from RingCentral
Let’s talk about it Customer service is the backbone of any successful business. Yet, it often remains a source of significant frustration for customers and agents. We spoke with Jim Payne, the Director of Product Marketing at RingCentral, to shed light on this issue and explore innovative solutions. In our conversation, Jim shared valuable insights […]
Charting a New Course in Customer Experience with Jad Hindy
In an engaging discussion with Jad Hindy, SVP of Marketing at Expo City Dubai, I gained valuable insights into how customer experience is being reimagined in this dynamic urban development.
A Vision of Sustainable Urban Living with Matt Brown
In Expo City Dubai a new vision of urban living is emerging, championed by leaders like Matt Brown, the Chief of Sustainability and Assurance. During an in-depth conversation, Matt offered a glimpse into Expo City’s transformative journey and its mission to become a leading example of sustainable urban living. Forging the Future: A Sustainable, Energetic, […]
A Journey into the city of the future with Sholto Douglas-Home
Amidst Dubai’s energy, I was on another journey to Expo City Dubai, the epitome of futuristic urban living. This day’s adventure led me to meet Sholto Douglas-Home, the Chief Marketing Officer and the master storyteller charged with conveying this visionary project to the world. Our conversation at the Expo City Headquarters, surrounded by the city’s […]
Visionary Urban Evolution
Amid Dubai’s landscape, a city is rising, not just in its physical might but also in its ambition and vision for the future. This city, Expo City Dubai, is a testament to what human ingenuity can achieve when it’s driven by the desire to unite, innovate, and inspire. In my recent visit to this city […]
Shaping the Future of Call Centers: A Closer Look at Remote Work Innovations
Gone are the days when the hum of a call center was synonymous with a sea of cubicles, each one a small island in a vast corporate archipelago. In a twist that reads more like a plot from a sci-fi novel than a chapter from a business manual, call centers have migrated into the digital […]
New School CX Leadership: Key Strategies for Aspiring and Seasoned Professionals
Meet Adrian Valenzuela, the Vice President of Amplifai a man whose name has become synonymous with the evolution and leadership within the Customer Experience (CX) realm. Adrian’s journey is not just a career progression; it’s a story of transformation, of a frontline agent turning into a new school leader. Through our conversation, I uncovered the […]
The future of CX Standards with Ladislau Batalha – A Leap into the Future
The Dawn of a Unified CX Vision – A Chat with Ladislau Batalha Today, we’re not just talking about customer experience; we’re diving into the future of CX with insights from none other than Ladislau Batalha, the mastermind behind the International Customer Experience Institute (ICXI). The World of Customer Experience Through a New Lens Imagine […]
