Choose a lesson, a practitioner conversation or a place to follow the work. Original recordings retain their historical context.
Twelve public lessons on quality monitoring, customer listening, coaching and service leadership. The channel also describes this collection as Customer Experience University.
Begin lesson 1: quality monitoring and coaching
Explore all 12 University lessons
Practitioners share the decisions and daily work behind customer experience. Begin with Ladislau Batalha on leadership through AI change, or Ahmed Hatem on empathy and customer happiness.
Watch Ladislau Batalha · Watch Ahmed Hatem
These conversations were originally published in November 2025. Roles and examples reflect that recording period.
Video content on customer experience, trust, AI, and the practice of building organizations people actually want to engage with.
Dennis shares writing, practitioner conversations and updates from the Global CX Alliance on LinkedIn.
Real-time commentary on customer experience, trust economics, and the field as it moves.
Behind-the-scenes content from a global practice. Events, travel, conversations, and moments from the field.
Follow @globalvoiceofCX for people, places and observations from Dennis’s work in customer experience.
