Customer Service Truths: Insights and Innovations from RingCentral

Let’s talk about it Customer service is the backbone of any successful business. Yet, it often remains a source of significant frustration for customers and agents. We spoke with Jim Payne, the Director of Product Marketing at RingCentral, to shed light on this issue and explore innovative solutions. In our conversation, Jim shared valuable insights […]

A Vision of Sustainable Urban Living with Matt Brown

In Expo City Dubai a new vision of urban living is emerging, championed by leaders like Matt Brown, the Chief of Sustainability and Assurance. During an in-depth conversation, Matt offered a glimpse into Expo City’s transformative journey and its mission to become a leading example of sustainable urban living. Forging the Future: A Sustainable, Energetic, […]

Visionary Urban Evolution

Amid Dubai’s landscape, a city is rising, not just in its physical might but also in its ambition and vision for the future.  This city, Expo City Dubai, is a testament to what human ingenuity can achieve when it’s driven by the desire to unite, innovate, and inspire. In my recent visit to this city […]

Marathon Methods for Sprinting Ahead in BPO Markets

Aaron Fischer of OP360

Aaron Fischer brings an Ironman triathlete’s discipline and dedication to his role, as the Chief Revenue Officer of OP360 demonstrating how these qualities can drive success in the competitive business process outsourcing (BPO) space. His leadership is a testament to the power of combining athletic perseverance with strategic business thinking. The Foundation of Strength and […]

CX NXT UAE 2023: The future of Customer Experience Innovation

As the Chairman of the CX NXT UAE 2023, produced by MartechVibe, I had the distinct honor of overseeing one of the most influential gatherings in the Customer Experience (CX) arena. Held at the Dubai Marina, this event was a beacon of innovation, collaboration, and forward-thinking in the world of CX. The Role of MartechVibe: […]

A Alpha, B Bravo, WTH?

When it comes to customer service, clarity is king. The ICAO Phonetic Alphabet and its counterpart, the NATO Alphabet (albeit with some modifications), have long stood as universal spelling alphabets designed to elucidate messages across any spoken language. The practice of articulating “A as in Alpha, B as in Bravo” was conceived to bridge linguistic […]

Will 2024 Witness the Rise or Demise of CX Leadership?

As 2024 unfolds, the narrative of Customer Experience (CX) Leadership is under the spotlight. Data underscores its significance: a survey of 1,920 business professionals highlighted CX as a prime focus for the next five years, over product and pricing. Additionally, companies with $1 billion annual revenue could see an average revenue boost of $700 million within […]

The Transformative Power of ChromeOS in For Modern Contact Centers

In the vibrant tapestry of technological evolution, contact centers stand at an exciting crossroads. At the forefront of this change is Google’s ChromeOS, fast becoming the keystone for modernizing contact center operations and driving unparalleled efficiency. ChromeOS: A Quantum Leap for Contact Centers Recent industry analyses highlight the formidable advantages ChromeOS brings to contact center […]

Navigating the Evolving Landscape: A Glimpse into the CX Industry’s Near Future

  As we navigate through the dynamic realm of Customer Experience (CX), it’s imperative to stay ahead of the curve to ensure we’re meeting and exceeding our customers’ evolving expectations. Here’s a glimpse into the significant trends and shifts expected to shape the CX industry in the coming months: 1. Emphasis on Proactive Engagement The […]