Keynote: “O produto é a experiência.” CX as the product, delivered to Brazil’s
food retail industry.
Keynote on leadership, AI, and trust in the future of customer experience.
Keynote on AI, omnichannel strategy, and CX leadership; served as advisory board member.
Keynote on ASEAN macroeconomic outlook and the future of manufacturing across the region.
Featured speaker on customer experience transformation and leadership.
Featured speaker session on CX innovation and customer engagement.
Speaker for the Startup Challenge and innovation discussions.
Joined Blueprint Podcast Episode 7 discussions on sustainability, cities, and public trust.
Keynote Speaker and Chairman on customer obsession and customer-centric strategy; opening chair and workshop leader.
Keynote on empathy, innovation, and customer experience across cultures.
Served as Judge and Host; Chair of Judges for the awards program.
Judge and Chair of Judges for regional CX excellence awards.
Public appearance featuring on-site media engagements and live recordings.
Keynote Speaker and Chairman on empathy, global connection, and AI-era customer experience.
Served as Chairman and Host; workshop co-presenter and Day Chairman.
Workshop Leader on customer experience strategy and engagement.
Keynote Speaker and Chairman delivering the opening keynote and serving as Day 2 Chairman.
Hosted and emceed discussions on digital customer experience and innovation.
Panel speaker and Chairman for Reuters CX Events USA.
Speaker session on customer service and experience transformation.
Public appearance as a CX influencer within the Expo ecosystem.
Podcast guest discussing leadership, customer experience, and global CX trends.
Podcast guest conversation on customer experience and international engagement.
Podcast guest discussing CX leadership and strategy.
Podcast guest on digital transformation and customer engagement.
Podcast guest discussing product leadership and customer-centric innovation.
Keynote on customer experience and marketing leadership.
Keynote on CX leadership and customer-centric transformation.
Keynote on customer experience leadership across Latin America.
Virtual keynote on marketing for social change.
Hosted and emceed customer experience strategy sessions and discussions.
Workshop Leader on journey mapping and customer experience design.
Featured live session participant and speaker.
Podcast guest discussing customer experience and innovation.
Podcast guest discussing CX strategy and leadership.
Podcast guest discussing “The New, Better Customer Experience.”
Podcast guest discussing “Customer Experience Strategy and Innovation for 2021.”
Podcast guest discussing digital customer engagement and transformation.
Podcast guest discussing why customer experience matters.
Podcast guest discussing leadership and personal growth through customer experience.
Podcast guest discussing experience innovation and customer engagement.
Podcast guest for “A Customer Experience Mastermind.”
Podcast guest discussing “Is the world of social media about to change?”
Podcast guest discussing technology, experience, and digital transformation.
Presenter for “Answering Complex Customer Questions in Real Time.”
Public appearance discussing innovation, branding, and digital engagement.
Podcast guest discussing customer experience and conversational AI.
Podcast guest discussing customer experience and conversational AI.
Podcast guest discussing CX innovation and customer communication.
Podcast guest discussing customer experience strategy and leadership.
Keynote on marketing innovation and brand experience strategy.
Public appearance as on-site influencer and event coverage contributor.
