Frankfurt, Germany: Oct 7-8

The Global Voice of CX World Tour

Stay tuned as we join the Customer Contact Week Europe 2024, where the brightest minds in CX will gather to drive real change. It’s a movement toward building CX that’s seamless, proactive, and personalized. We’ll uncover insights to stay ahead in this fast-changing space.

Listen to our favorite podcast

Welcome to a World of CX Innovation

Hi, I’m Dennis Wakabayashi, and it’s my pleasure to guide you through the 2024 Content Calendar. This year, we’re exploring an array of dynamic CX themes across various media channels, each offering unique insights and opportunities for growth.

Welcome to a World of CX Innovation

Hi, I’m Dennis Wakabayashi, and it’s my pleasure to guide you through the 2024 Content Calendar. This year, we’re exploring an array of dynamic CX themes across various media channels, each offering unique insights and opportunities for growth.

CX in the Wild Podcast

Dive into the heart of customer experience with the CX in the Wild Podcast. Journey with us as we explore the untold stories of CX from around the globe, bringing you into conversations with thought leaders, innovators, and those on the front lines of CX evolution. Each episode is crafted to offer valuable insights, practical advice, and inspirational tales that shed light on the real-world challenges and triumphs in customer experience.

For professionals eager to enhance their understanding and impact in the CX landscape, CX in the Wild is your guide to the depth and diversity of customer experience today. 

The CX Update

Explore the latest in customer experience with The X Update. Our YouTube channel provides engaging stories and analysis, capturing the essence of CX innovation. Alongside, our monthly newsletter offers a succinct overview of CX developments, industry event insights, exclusive partner offers, and networking opportunities tailored for the CX community.

For professionals committed to staying informed and inspired, The X Update is your trusted source for unique and compelling content.

CX Hall of Fame

The CX Hall of Fame is a tribute to the pioneers and visionaries who shape the world of customer experience. Through compelling narratives and insightful discussions, we honor the individuals and teams whose innovations, leadership, and contributions have set new standards in CX excellence. Each induction into the Hall of Fame not only recognizes past achievements but also inspires future generations of CX professionals to dream bigger and push boundaries further.

Join us as we celebrate the legends of customer experience, sharing their stories and lessons that continue to influence and elevate the CX industry.

The CX Tea Show

Welcome to the CX Tea Show, where the vibrant world of customer experience is enriched by the diverse insights of CX influencers and creators from around the globe.

Our esteemed hosts, renowned CX industry influencers themselves, engage with guests from an expansive array of channels—including TikTok, Instagram, and beyond—delving into conversations that illuminate the multifaceted nature of customer interactions.

Together, we explore how varied experiences and perspectives from across different platforms coalesce into the evolving dynamics of customer engagement.

Expand Your Influence in CX with Me

Looking to broaden your reach and make a significant impact in the CX community? Let’s partner up. By collaborating with me, your brand and insights gain exposure to a vast, engaged audience across these varied platforms.

CX in the Wild Episodes

Forest in the Digital Age:  Transforming Conservation Through Technology

Forest in the Digital Age: Transforming Conservation Through Technology

In this episode, I sit down with Vikram to explore his journey from banking to being the founder of Sacred Groves where he uses advanced solutions to drive global forest conservation.

Navigating Tech Triumphs: A Journey from Engineering to Entrepreneurial Mastery

Navigating Tech Triumphs: A Journey from Engineering to Entrepreneurial Mastery

In this episode, I chat with Sean Minter, founder and CEO of AmplifAI, about his path from engineering to transforming call centers by blending advanced technology with human potential.

How can CX Strategy Evolve to Meet the Demands of an Ever-changing Landscape?

How can CX Strategy Evolve to Meet the Demands of an Ever-changing Landscape?

In this episode, I talked with Ginger Conlon about her expertise in CX, content marketing, and sales, along with how Genesys is transforming customer journeys through cloud and AI.

Customer Experience Consulting

Global Voice of CX consulting services empower brands to elevate customer experiences through strategic insights, personalized engagement, and scalable solutions. By aligning CX initiatives with business goals, we help companies build trust, deepen relationships, and drive sustainable growth

Download Your CX Playbook

In this book, you’ll learn three basic principles to guide you to long-term revenue gains using customer experience strategy. Order your book today.

Join Our CX Innovation

Looking to transform the way the world experiences customer service? Join our Slack community today, where the brightest minds in CX come together to challenge the status quo, share breakthrough ideas, and drive the future of customer experience. 

We see beyond the trends

We shape the future of CX with bold, forward-thinking ideas that redefine what’s possible.

We embrace change

Our community thrives on innovation, always pushing boundaries and evolving to stay ahead.

We put people first

Every decision we make starts with understanding the customer on a deeper level, creating experiences that truly matter.

We turn ideas into action

Our strategies are practical, results-driven, and designed to make a real impact in the world of CX.

Get in Touch

We are currently one of the leading voices around the world on the topics of Customer Experience, social media, and digital marketing.

dennis@denniswakabayashi.com

©2024 by Wakabayashi LLC. All Rights Reserved.