Customer Experience | Dennis Wakabayashi

DENNIS WAKABAYASHI

I share the stories from the brightest minds and innovative companies in CX. 
If you have a story. I want to tell it with you.

Current Appearances

I’d love to connect with you and share ways to build collaborative relationship. Be sure to catch me at any of the following events.

Industry Recognition

Here’s how we can collaborate

As one of the leading Customer Experience Influencers of the Decade

CORPORATE LEADERSHIP

Transformation can be challenging because you have to build a business case, inform stakeholders, test quickly and communicate results. I can help you navigate the complexities of Customer Experience Marketing through workshops, training, moderating or traditional consulting.

CX SOLUTIONS

There are a lot of different aspects of CX, from Consumer Research, Journey Development, User Experiences, Service design, not to mention addressing all of the different social media and other marketing integrations that are required to advance your CX. Let’s talk about your situation. If our team can’t help you, I may know who can.

INDUSTRY INFLUENCE

The Wakabayashi CX community is 70,000 people strong and we’re focused on helping each other succeed in CX. If you’d like to join us, please enter your name and email here:

I'M LOOKING FORWARD TO HEARING FROM YOU!

My Book

In this book, you’ll learn three basic principles to guide you to long-term revenue gains using customer experience strategy. You’ll find ways to tap into the power of influence and customer lifetime value and survive in the new competitive landscape of the global economy.

Our Latest Blog

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Post 2 – Where does it come from?
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Topic 1 – Why do we use it?
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Please enjoy my opening keynote from CEM 2022