©2024 by Wakabayashi LLC. All Rights Reserved.
We are thankful for the opportunity to collaborate with a variety of top-tier brands, each bringing a unique blend of content, innovative thinking, and creativity. Their impact on the global customer experience community fuels my journey to explore fresh content and uncover the stories that resonate with customer experience professionals everywhere.
Expand your network and engage with professionals who share your passion for CX.
Outsourcing to reliable partners can reduce operational costs by up to 30% while improving quality and customer satisfaction.
Leaders who attend industry events and work with expert consultants are 40% more likely to exceed their customer experience goals.
The global cloud-based contact center market is projected to grow at a compound annual growth rate (CAGR) of 23.5% through 2029, reflecting businesses’ increased focus on scalability, efficiency, and improving customer experiences.
Communication across teams and customers shouldn’t be a problem. RingCentral provides a single platform that integrates voice, video, and messaging, helping you create easy interactions.
Managing IT doesn’t have to slow you down. ChromeOS offers a cloud-first platform to improve agent productivity while protecting sensitive customer data. It’s simple, secure, and built for modern contact centers.
Conversations matter. Uniphore’s conversational AI transforms business engagement by analyzing voice, video, and text data in real time. With these insights, it’s easier to personalize service and build trust with every interaction.
Change is constant, but operational efficiency can be your foundation. BlueWorld helps industries like banking, healthcare, and logistics modernize with contact center solutions designed to address the challenges of today’s market.
The global business process outsourcing market is projected to surpass $405 billion by 2027, driven by companies seeking efficient, high-quality solutions that support growth without stretching resources.
Keeping customer communication flowing smoothly is critical. Call Lab creates customized solutions that adapt to your unique workflows, helping you maintain high-quality interactions without unnecessary complexity.
When every interaction counts, consistency makes the difference. Etech Global Services offers support services prioritizing performance, from inbound care to quality monitoring, ensuring your team always delivers its best.
Growth shouldn’t come at the expense of satisfaction. Humach blends expert teams with AI solutions to provide flexible service models that evolve as your business grows.
Scaling operations require balance. OP360 offers outsourcing options that make growing easier while maintaining quality and efficiency. It’s about expanding capabilities without overstretching resources.
Your customers deserve people who care. CustomerHD focuses on delivering human-first support that builds trust and creates experiences your customers remember for the right reasons.
92% of professionals agree that attending industry events provides valuable insights and connections, offering opportunities to learn, collaborate, and stay ahead in today’s fast-moving business world.
Leaders don’t just adapt—they innovate. CCW brings together CX professionals to explore strategies and technologies that push boundaries and elevate service standards.
The Call and Contact Center Expo focuses on what’s next, showcasing advancements in CX technology that businesses can use to strengthen connections and improve service outcomes.
Shared challenges create opportunities for shared solutions. IQPC events offer a space for professionals to network, learn, and exchange actionable strategies across industries.
Efficiency is about more than saving time and unlocking potential. SSON’s events focus on shared services and outsourcing strategies to enhance productivity and collaboration.
Vibe Media Group curates conversations that matter, connecting leaders through events like Vibe Martech Fest and CX NXT to explore what drives transformation in leadership, technology, and customer engagement.
Provenea crafts events with purpose, bringing together professionals shaping their industries' future. It’s a place for leaders to collaborate and find inspiration.
The consulting market is projected to grow to $973.67 billion by 2027, driven by demand for expertise that helps businesses adapt, innovate, and build sustainable growth strategies.
Finding the right outsourcing partner doesn’t have to be complicated. ArenaCX simplifies the process, connecting businesses with providers that align with their needs while focusing on measurable success.
Every journey has a story. Cemantica’s tools help you uncover yours by mapping and analyzing customer experiences, giving you insights to improve retention and loyalty.
Motivation isn’t automatic, it’s created. The Gamification Company uses behavior-driven design to create solutions that engage employees and improve team performance in measurable ways.
South Africa’s talent and infrastructure make it a leading outsourcing destination. BPESA connects businesses to these opportunities, helping them build partnerships that deliver meaningful results.
The Western Cape of South Africa is a hub for multilingual talent and global outsourcing opportunities. CapeBPO helps organizations navigate the region’s resources to build scalable solutions that drive growth.
In a world that moves 24/7, agility and precision make the difference. Brave.Ah is a performance marketing agency built to keep up with your needs, offering insights and strategies that work in real-time.
Our partnerships with ArenaCX and ICXI are just the beginning. We are always on the lookout for new collaborations that drive innovation in CX. If you share this passion, let’s connect and explore how we can make a lasting impact together.
©2024 by Wakabayashi LLC. All Rights Reserved.