Welcome to a World of CX Innovation

Hi, I’m Dennis Wakabayashi, and it’s my pleasure to guide you through the 2024 Content Calendar. This year, we’re exploring an array of dynamic CX themes across various media channels, each offering unique insights and opportunities for growth.

CX in the Wild Podcast

Join me as we explore real-world customer experiences,drawing valuable lessons from global businesses.

The CX Update

Stay ahead with this newsletter, reaching over 3,000CX decision-makers with the latest trends and strategies.

CX Hall of Fame

Recognizing the pioneers shaping our industry, celebrating their innovative contributions.

The CX Tea Show

A blend of informal chats and deep dives withinfluencers from Twitter, Instagram, TikTok, and LinkedIn.

Why Engage with Me?

Collaborating with me opens doors to an extensive CX network

It's an opportunity to amplify your brand and be part of influential conversations that shape the CX world.

Engage with Over 108,000 LinkedIn Community Members

Dive into vibrant discussions and connect with a diverse group of CX professionals.

Expand Your Reach on LinkedIn & Twitter

Leverage my network of over 15,000 LinkedIn and 50,000Twitter followers to boost your brand visibility.

Targeted Outreach with The CX Update

Reach CX executives and decision-makers directly,ensuring your message hits the mark.

2024 Monthly Themes

From emerging CX trends to the role of technology and emotional engagement, each month brings a new focus, enriching your understanding and approach to CX.

Join the Conversation

Your voice matters in this journey. Let's collaborate to make a significant impact in the CX community, creating connections that count.

About

Hello! I’m Dennis Wakabayashi, and my mission is to amplify voices in the Customer Experience (CX) industry. As the curator of the CX Hall of Fame and a prominent content creator, I engage with a diverse audience of over 176,000 CX professionals. My reach is extensive, spanning across LinkedIn, Twitter, YouTube, Instagram, TikTok, and my podcast, “CX In The Wild.”

Why Engage with My Media Platforms?

LinkedIn & Twitter

Ideal for thought leadership and networking, connecting you with CXOs, Senior Executives, and Directors.

YouTube & Podcast

Share in-depth insights and stories, reaching an audience eager for deep dives into CX trends and strategies.

Instagram & TikTok

Engage with a dynamic, visually-driven audience, perfect for building brand awareness in creative and impactful ways.

X Update Newsletter

Be part of the trending conversations and learn about the newest developments in CX.

Expand Your Influence in CX with Me

Looking to broaden your reach and make a significant impact in the CX community? Let's partner up. By collaborating with me, your brand and insights gain exposure to a vast, engaged audience across these varied platforms.

Book a meeting, and let’s discuss how we can harness these platforms to significantly enhance your influence and presence in the CX industry. Together, we’ll craft a strategy that positions your brand as a leader in the world of customer experience.

Worldwide contributions to the CX community

CX In The Wild

Dennis Wakabayashi

“Welcome to ‘CX in The Wild,’ where exploration meets innovation in the world of Customer Experience. Hosted by Dennis Wakabayashi, The Global Voice of CX, this captivating podcast journeys to the heart of the industry, often on location, to converse with the leaders and visionaries who are shaping the future of CX across various sectors worldwide.

Available on

JANUARY 30, 2024

In this episode, I reconnect with Vikram Krishna in Dubai, a visionary I met at Expo 2020. From a banking expert to an environmental conservationist, Vikram’s journey is compelling and thought-provoking. We delve into his transition to founding ‘Sacred Groves’, a unique venture focused on forest preservation.


Vikram shares his awakening to environmental issues and his commitment to sustainable living with his wife. He explains how ‘Sacred Groves’ leverages a digital twin model, enabling global participation in forest conservation.

Tune in for an engaging conversation with Vikram Krishna, where we explore his innovative approach to environmentalism and how it’s making a tangible impact on our planet.

JANUARY 30, 2024

In this episode, I had the pleasure of conversing with Sean Minter, founder and CEO of AmplifAI. His journey from an engineering graduate to revolutionizing call centers is inspiring. We explore Sean’s adventures through the telecom industry’s evolution, from deregulation challenges to leading successful tech ventures.

Sean shares insightful experiences on transitioning from technical expertise to mastering sales and problem-solving in dynamic markets. The highlight is AmplifAI’s transformative approach to enhancing call center performance, skillfully blending technology with human potential.

Join us for this engaging episode where Sean simplifies the intricacies of call center management while showcasing the innovative spirit needed in today’s customer experience landscape.

JANUARY 30, 2024

Join me as I sit down with Ginger Conlon, Thought Leadership Director at Genesys. With a distinguished career in editorial leadership, including roles as the chief editor of Direct Marketing News, 1to1, and CRM magazines, Ginger has continually driven change and innovation in marketing organizations. Her editorial vision has led to increased readership, engagement, and revenue.

In this episode, we delve into Ginger’s multifaceted expertise, covering topics from customer experience and content marketing to sales and marketing strategy. We also explore the vision of Genesys, a global leader in orchestrating billions of remarkable customer experiences through cloud, digital, and AI technology.

Dennis Wakabayashi

Dennis is currently one of the leading voices around the world on the topics of Customer Experience, social media, and digital marketing.

In 2021 he was a keynote speaker at the World Marketing Summit in Turkey, West African CX summit, LATAM CX conference, eWorld Marketing Summit, workshop leader at Customer Contact week in the USA, and the Host and MC of CXS- Canada’s largest annual Customer Experience event.

In 2022, he was named as the CX influencer for Expo 2020 Dubai, a distinguished speaker at the University of Oklahoma, Chairman for Reauter’s CX Events in the USA and teaches Digital Marketing at the University of Wisconsin-Madison

Get in touch

Dennis is currently one of the leading voices around the world on the topics of Customer Experience, social media, and digital marketing.

Mail:

dennis@denniswakabayashi.com

Phone:

303-960-7475

Download Your CX 2024 Playbook

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Order your book today.

Customer Experience Consulting​​